Terms & Conditions


“You” hereinafter referred to as customer of website “www.bonussmiletour.com” which is operated by Bonus Smile Tour Co.,Ltd, acknowledge and accept all terms and conditions of this website as below.


The terms and conditions refer to the customer visiting the Website and/or booking a reservation through us on this Website. Please read the Terms & Conditions carefully. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting us via “Contact Us” form, customer agree that the Terms & Conditions then in force shall apply. If you do not agree to the Terms & Conditions, please do not use or book any reservations through this Website. Bonus Smile Tour Co.,Ltd may at any time change these Terms & Conditions and your continued use of this Website is conditioned upon acceptance of the updated Terms & Conditions.


Fares and Prices

In case of making a payment via debit or credit card, you acknowledge and agree that your debit or credit card will be charged by Omise. For the total booking price of the travel services will be full amount at the time of the booking, plus transaction fee 3%(per transaction) separately charged by Omise or Paypal.

A sample calculation
Tour Amount: 1,000.00 THB +
Omise or Paypal Fee: 30.00 THB
Total amount pay = 1,030.00 THB


About Cancellation Charge

Please kindly read and acknowledge about our cancellation charge which stated on each product page at “Cancellation Policy” section. Cancellation charge will be calculated from the amount before subtracting a special discount; however, the charge will never exceed the total fare. Cancellation fees will be calculated according to Thailand time. If you contact us after business hours, cancellation fees will be calculated on the following business day.

Booking for children

Please make sure you correctly enter the number of the child(s) accompanying you. Please also be aware that some plans restrict for child by height(please also confirm at “Remarks” section on each product detail screen). Providing incorrect information about the number of the child(s) may result in trouble at check-in.


Payment Gateway

“www.bonussmiletour.com”  which is operated by Bonus Smile Tour Co.,Ltd, provides 2 payment gateways as following points.

1.Transfer directly to our Thai bank accounts (For more information, please check on our “Booking&Payment” page in this website)

2.Pay via credit card: We offer this payment service by Omise and Paypal which have been recognized both in high security and trustworthiness that customer able to make an online payment by using credit card without being the member of Omise or Paypal.

Remarks: Customer have to responsible on all charges which would be charged from bank or payment service provider in the payment method. Those charges will depend on each bank’s policy or payment service provider.


Tours, Activities Change and Cancellation Policy

Change and cancellation fee of tours and activities will vary depending on each tours and activities. Please confirm for details on each product detail screen before making a reservation. In case of change and cancellation, please change/cancel by sending email directly to “[email protected]”. The cancellation fee will be charged as stated in each product detail screen at “Cancellation Policy” section. “Change” includes change name of guests, number of guests which will effect on total price(depends on each product). Cancellation fee will be charged even in an accident caused by a flight delay or traffic conditions and so on. In case of cancellation caused by customers condition, the customer must pay for transaction fee in case of making a payment via bank transfer(The transaction fee depends on each bank policy). Total amount refund will be the amount after deduct with the transaction fee and amount after deduct with the cancellation fee.

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